Terms of Service
Last updated: February 2025
Welcome to Umuti Konse Medicine. By using our website, mobile application, or services, you agree to these Terms of Service. Please read them carefully.
1. Acceptance of Terms
By accessing or using the Umuti Konse Medicine platform ("Service"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Service.
2. Description of Service
Umuti Konse Medicine provides a pharmacy and healthcare platform that allows you to browse, order, and receive medicines and healthcare products. The Service includes our website, mobile application, and related services.
3. Account Registration
To place orders, you may need to create an account. You agree to provide accurate and complete information and to keep your account credentials secure. You are responsible for all activity under your account.
4. Orders and Payments
When you place an order, you agree to pay the stated price including any applicable taxes and delivery fees. We accept mobile money (Airtel Money, MTN Money, Zamtel Kwacha) and card payments. Orders are subject to availability and acceptance by our pharmacy partners.
5. Delivery
We aim to deliver orders within the stated timeframe. Delivery times may vary. You are responsible for providing a correct delivery address and being available to receive your order. Risk of loss passes to you upon delivery.
6. Returns and Refunds
We offer a return policy for damaged or defective products. Please contact support within the specified period. Some products may not be returnable due to health and safety regulations. Refunds will be processed according to our refund policy.
7. Prohibited Conduct
You agree not to:
- Use the Service for any illegal purpose
- Attempt to obtain prescription medicines without a valid prescription
- Misuse, abuse, or attempt to compromise the security of the platform
- Impersonate others or provide false information
8. Intellectual Property
All content, logos, and materials on the Service are owned by Umuti Konse or our licensors. You may not copy, modify, or distribute our content without permission.
9. Disclaimer
The Service is provided "as is." We do not guarantee uninterrupted access. Product information is provided by our partners; we recommend consulting healthcare professionals for medical advice.
10. Limitation of Liability
To the extent permitted by law, Umuti Konse shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.
11. Changes
We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance. We will notify users of material changes where appropriate.
12. Contact
For questions about these Terms, contact us at support@umutikonse.com.