Privacy Policy
Last updated: February 2025
Umuti Konse Medicine ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and mobile application.
1. Information We Collect
We may collect:
- Account information: Name, email, phone number, username, and password when you register
- Order information: Delivery address, payment details, and order history
- Device information: Device type, operating system, and app version for compatibility
- Usage data: How you interact with our app (e.g., pages viewed, features used)
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and delivery updates via SMS, email, or WhatsApp
- Improve our services and user experience
- Communicate with you about support requests
- Comply with legal obligations
3. Data Sharing
We may share your information with:
- Pharmacy partners: To fulfill and deliver your orders
- Payment providers: To process payments (e.g., mobile money, card)
- Delivery partners: To deliver your orders
- Service providers: Who assist our operations (e.g., hosting, analytics)
We do not sell your personal information to third parties.
4. Data Security
We use industry-standard measures to protect your data, including encryption and secure connections. However, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes.
6. Your Rights
Depending on applicable law, you may have the right to:
- Access and receive a copy of your data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
Contact us at support@umutikonse.com to exercise these rights.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality and analyze usage. You can adjust your browser settings to manage cookies.
8. Children
Our Service is not intended for children under 18. We do not knowingly collect data from children.
9. Changes
We may update this Privacy Policy from time to time. We will notify you of material changes via the app or email where appropriate.
10. Contact
For privacy-related questions, contact us at support@umutikonse.com.